Sales Supervisor - Alexandria

Fawry Microfinance - Alexandria

Applicants for
5 open positions
Experience Needed:
1 to 2 years
Career Level:
Job Type:
Full Time
5,000 to 6,000 EGP per month, 4000 Bonus
5 open positions
About the Job

Scope of work

  • Build, develop, maintain a team of high-skill and motivation LO.
  • Daily mobilize, coordinate and control LO work.
  • Ensure high quality of LP, low arrears, effective recovery work.
  • Ensure team work, regular meetings with LO, LO assessment, motivation and development.
  • Contribute to FAWRY MF development via ideas, opinions, feedback, workgroups, training, etc.
  • Be role model for LO in terms of attitude, professionalism, reputation and integrity.

Main responsibilities and tasks

  • Builds and maintains team of Loan Officer’s.
  • Participates in hiring new Loan Officer’s.
  • Understands and communicates FAWRY MF strategic goals to LO team.
  • Sets targets for acquisition and monthly disbursements.
  • Achieves team sales targets (customer meetings)
  • Achieves team portfolio target and ensure team portfolio quality.
  • Monitors business efficiency on a team and individual loan officer level.
  • Identifies gaps in MF strategy implementation process and ensures timely solutions.
  • Conducts formal evaluations of the performance of Loan Officers.
  • Trains and motivates Loan Officer’s.
  • Encourages teamwork in an environment focused on customer service
Job Requirements
  • Former successful microfinance loan officers (1-2 years’ experience).
  • Able to train, develop and manage a team of at least 10 LO in “branchless” setting to the required sales and risk awareness skills.
  • Systematic approach to organizing and mobilizing sales by the LO team.
  • High level of “risk awareness”, able to identify and eliminate high-risk clients.
  • Highly disciplined and organized in terms of own time management, organizing meetings with the team, feedbacks, follow ups.
  • Capacity to develop business strategy for the team, set targets, monitor implementation, identify gaps and implement solutions.
  • Close follow-up of portfolio development and quality. Capacity to ensure intensive workout of problematic portfolios.
  • Ensure high quality customer service with fast lending turnaround time.
  • Capacity to identify LO weaknesses, and devise corrective action, as well as dismiss and replace LOs, who do not show learning abilities.
  • Capacity to learn and constantly improve oneself.
  • Desire to work in a team with HO supervisors, management, other LO supervisors.
  • Result driven and result-oriented.
About this Company

FAWRY Micro finance was established to become the leading micro-finance company in Egypt. We bring FAWRY payments and credit to the millions of micro and small businesses in the country

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