Senior Supply Experience Lead (Careem Bus)
Careem -
Cairo, EgyptPosted 4 years ago49People have clicked1 open position
Job Details
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Job Description
Key Accountabilities
- Supervising all captain support channels to ensure our captains are receiving world class support
- Lead and develop a team of high performers
- Troubleshooting supply quality problems, analyses and reporting of the issues, solving and assisting in the implementation of solutions.
- Monitoring KPIs on daily basis and bringing out solutions
- Monitoring SLAs for quality ticket resolutions.
- Make sure captain on-boarding is well aligned with our quality standards
- Reduce number of bad rated trips in the city.
- Daily customer contact (captains and users are both our customers!) to follow up on all the above.
Job Requirements
Qualifications, Experience, Knowledge
- Bachelor degree in Business administration or any subject that is relevant to the position with 3 to 5 years of on hands experience.
- Proficiency in MS Excel
- Ability to manage multiple tasks and work to tight deadlines
- Ability to lead small to medium teams.
- Excellent analytical skills and ability to use SQL.
