Senior Account Executive (Careem Bus)
Careem -
Cairo, EgyptPosted 4 years ago83People have clicked1 open position
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Job Description
Job Role
This position will drive sales by strengthening the relationship with our corporate customers and strategic partnerships. This will be accomplished through a robust customer retention program that enables communication with customers and partners in a personalized manner while leveraging the ability to translate customer insights into actions for customer service.
Key Accountabilities:
- Client relationship and management for corporate customers and strategic partners
- Corporate customer retention and growth - establish strong customer relations while representing local and national clients professionally
- Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
- Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
- Monitor and analyze customer data to identify key areas of focus and problem-solving customers concerns
- Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals
- Responsible for accounts receivable & maintaining healthy aging for his accounts
- Follow up on day to day corporate ops
- Explore the chance of increasing business volume with existing accounts
- Follow up with the potential accounts and to tailor model to meet their demand.