Senior Account Executive (Careem Bus)

Job Role

This position will drive sales by strengthening the relationship with our corporate customers and strategic partnerships. This will be accomplished through a robust customer retention program that enables communication with customers and partners in a personalized manner while leveraging the ability to translate customer insights into actions for customer service.

Key Accountabilities:

• Client relationship and management for corporate customers and strategic partners
• Corporate customer retention and growth - establish strong customer relations while representing local and national clients professionally
• Conduct and lead corporate customer training workshops, capture feedback and develop action plans to improve customer experience
• Work closely with Sales team to develop and implement strategies that grow the corporate customer and strategic partnership base and drive sale & traffic, leveraging CRM and programs
• Monitor and analyze customer data to identify key areas of focus and problem-solving customers concerns
• Manage the customer retention and engagement strategy, executing timely and accurate deliveries of corporate communications to achieve business goals
• Responsible for accounts receivable & maintaining healthy aging for his accounts
• Follow up on day to day corporate ops
• Explore the chance of increasing business volume with existing accounts
• Follow up with the potential accounts and to tailor model to meet their demand.