Catalogue Operations Manager

Operations Management: Manage daily operations of the catalog function for all types of partners. This means utilising the existing team which consists of full-time colleagues, outsourced associates and food photographers. This will involve:

• Building and managing the team, assigning day to day accountabilities, monitoring output and taking corrective actions when throughput not meeting Careem NOW requirements
• Ensuring that full capacity of the team is utilized efficiently, creating output with minimum errors using the right processes and tools
• Forecasting short term and long-term capacity requirements
• Making sure the best in class quality menu and image content is on platform
• Help design and deploy new efficient processes across the team
• Provide support for rollout of new product features
• Ensure Key KPIs - Menu Builds/Day, Menu Updates/Day, Catalog Errors/Restaurant are constantly improved upon

Stakeholder Management:

• Ensure that partners are brought on the application in the shortest time possible through:
• Liaising and collaborating with cross-functional teams including product, marketing, markets account managers and domain leadership across the organization to follow up the daily task flow
• Creating and managing relationships with team members to ensure quick feedback collection and implementation.