Care Global Training Manager

Careem -
Cairo, EgyptPosted 4 years ago

80People have clicked1 open position

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Lead the Care training team globally to achieve the time to proficiency targets.
Design and develop training programs
Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
Market available training to employees and provide necessary information about sessions
Conduct care-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Use known education principles and stay up-to-date on new training methods and techniques
Design, prepare and order educational aids and materials
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Assess time to proficiency and monitor training impact on actual performance.
Gather feedback from trainers and trainees
Partner with internal stakeholders and liaise with experts regarding instructional design
Maintain updated curriculum database and training records
Research and recommend new training methods, like gamification

Proven work experience as a training manager, preferably in Customer Care
Hands-on experience coordinating multiple training events in a corporate setting/ multiple work sites
English Fluency is a must, with great writing skills.
Extensive knowledge of instructional design theory and implementation
Deep knowledge of learning management systems and web delivery tools
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Familiarity with traditional and modern job training methods and techniques
Experience with e-learning platforms
MS Office proficiency
Advanced organizational skills with the ability to handle multiple assignments
Strong communication skills
BS degree in Education, Training, HR or related field is a plus