Care Data Analyst

Careem - Cairo

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Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Manage business reporting function for Careem Care globally spanning across platforms.
  • Bring transparency across the contact center business by setting up reporting infrastructure for IVR, Help-center, QA, Workforce Management & Channel utilization & related contact center functions
  • Implement Executive reporting-suite for the Care universe and support daily, weekly & monthly performance reviews
  • Engage with Cross-functional teams such as Policy, Supply, Marketing & Finance teams to provide accessibility & analytics for Customer/ Driver Partner interactions generated at Careem
  • Develop effective reporting using various BI tools
  • Act as the first point of contact to answer all business data queries for the unit
  • Work to develop data accessibility pipelines for all forms of data generated at care (Structured + Unstructured)
  • Drive and support your designated Category by converting complex data into actionable insights and intuitive visualizations
  • Present appropriate analysis and commentary to technical and non-technical audience
  • Gain subject matter expertise and help define appropriate key metrics for the category and discover untapped areas for business improvement
  • Support in creation of ETL jobs to integrate generated data to Warehouse
  • Provide analytics support to the Operations team to improve performance and efficiency
  • Develop data quality enhancement & maintenance initiatives across partner applications, product & channels
Job Requirements
  • Educated to BS Level (or equivalent) within a subject relevant to the position such as Computer science or Engineering with 3 to 5 years of experience
  • Demonstrated experience working in an analytical role
  • Demonstrated experience with business intelligence and visualization tools creating management dashboards
  • Good analytical skills and a passion to work with large sets of data
  • Demonstrated Team management skills
  • Hands on experience with SQL, MicroStrategy, Tableau, Qlikview and similar tools
  • Hands on experience with data modeling
  • Hands on experience with SAS, Python, R and similar tools
About this Company

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation.
Careem’s mission is to simplify and improve the... (More)

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