Operations Team Leader
Talabat -
Maadi, CairoPosted 4 years ago297Applicants for5 open positions
- 208Viewed
- 28In Consideration
- 182Not Selected
Job Details
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Job Description
- Coaching the team with the help of leadership and management techniques to deliver world-class service
- Managing negative and positive behaviours constructively
- Ensure agents are reaching their targets by holding regular one-to-one meetings and feedback sessions
- Solve tricky escalations and crisis management situations
- Develop the team and support individual progression and learning.
Job Requirements
- At least two years of experience in leading teams, preferable in offshore contact center.
- Fluent English proficiency, both verbal and written.
- Excellent interpersonal and communication skills.
- Advanced level of excel is essential.
- Data-driven performance management.·
- Excellent motivation skills.
