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Restaurant & Cafe Team Leader | IKEA | Mall of Arabia ( 6th of Oct) | Egypt

Al-Futtaim
Giza, Egypt
Posted 4 years ago
41People have clicked1 open position
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Job Details

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Job Description

JOB PURPOSE:

To assist the IFB Manager and Kitchen Manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café to strengthen the IKEA store’s position as the best home furnishing store in your local market

KEY RESPONSIBILITIES:

Description

Commercial:

  • Maximize vitality and commerciality of IKEA FOOD in your store to increase sales and profitability according to your goals.
  • Ensure an effective implementation and presentation of the IKEA FOOD range matrix.
  • Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
  • Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.
  • Ensure that the daily work routines are in place, that the displays are well-filled, and the range is presented in an optimal commercial way.
  • Initiate actions to fill the restaurant at off-peak time and increase turnover per seat.
  • Cooperate with Commercial SFM & Bistro Manager to enhance the link between the Restaurant and the Swedish Food Market.
  • Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.
  • Equipment Maintenance and documentation of visits and plan if break down.

Customer

Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.

  • Ensure that customer payments on cash registers will be done following the procedures of the IKEA Safety & Security Risk Manual.
  • Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example.
  • Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.

Job Requirements

You are You are to represent IKEA brand at the required level and maintain store standards to the required level.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • Education: High School/Trade School Graduate
  • Minimum experience & Knowledge: 2-3 years food service management experience preferably in a high-volume business
  • Job specific / technical skills required to complete the tasks
  • Must have excellent communication and interpersonal skills
  • Must be able to build working relationships
  • Must be able to speak and understand English
  • Customer Focussed
  • Individual Accountability
  • Continuous Improvement
  • Personal Leadership
  • Teamwork
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