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Swedish Food Market & Bistro Team Leader| IKEA | Mall of Arabia ( 6th of Oct)| Egypt

Al-Futtaim
Cairo, Egypt
Posted 4 years ago
37People have clicked1 open position
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Job Description

About the Role

You will support the SFM manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility, such as production, the IKEA Restaurant, co-worker restaurant, Swedish Food Market, IKEA Bistro and IKEA Café. You strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again.

You will be responsible during the work shift when the manager of the area is not present. You lead by example, but do not have any direct reports or conduct development talks, spend at least 80% of your working time on the floor, listening, acting, helping and supporting customers and co-workers.

Key Specific Accountabilities

Customers

  • Ensure our customers are always in focus and strive to make them smile, meet and serve our customers showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
  • Lead by example and am a good ambassador for the IKEA store in all contact with our customers and give them a good reason to return again and again.
  • Always look at the store through the eyes of our customers and walk the store regularly and have a daily dialogue with customers to get continuous feedback about their experiences and to learn more about their needs and wants and then take action based on their input.
  • Ensure our customers have a great shopping experience at all times throughout the day

Commercial

  • Should have an overview of the store business plan and IKEA Food action plans and contribute to your area’s action plan by supporting your manager in implementing it with the team.
  • Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
  • Know your top-selling products and 3 Aces and 1 King, and ensure they are available and clearly communicated and displayed at all times.
  • Work with my manager to actively contribute and support relevant marketing and in-store activities.
  • Support my manager in implementing range changes in a simple and cost-conscious way.
  • During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate or take other actions to secure productivity.

Job Requirements

You will encourage IKEA store visitors to stay longer and enjoy more, making it fun for everyone, offering great food with quality at the lowest prices, giving visitors a tasty reason to return again and again, and providing co-workers with a chance to rest and re-charge. To ensure the full potential of IKEA Food is realised, the following 10 tasks must be fulfilled:

  • Attract visitors to the IKEA store
  • Offer a range that appeals to the many people on the market
  • Strengthen the low-price profile of the IKEA store
  • Strengthen the quality perception of the IKEA store
  • Contribute to a day out for the whole family
  • Strengthen the Swedish profile of the IKEA store
  • Build trust for the IKEA store among customers, co-workers and suppliers
  • Ensure that IKEA co-workers get a good meal for a low price
  • Serve the many store visitors
  • Be efficient and generate a reasonable profit

By doing this, IKEA Food supports the IKEA store in selling more IKEA home furnishing products.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day
  • High School/Trade School Graduate preferably in hotel, business or culinary programme of study
  • 2-3 years supervisory/management experience preferably in a high volume food service/hospitality environment
  • Experience of supervising and working in a team
  • Advanced knowledge of food production and food safety
JobsHospitality/Hotels/Food ServicesSwedish Food Market & Bistro Team Le...