Senior Data Analyst (CRM)
Emaar -
Mokattam, CairoPosted 4 years ago99Applicants for1 open position
- 96Viewed
- 9In Consideration
- 86Not Selected
Job Details
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Job Description
- Analysis of customer calls, chat, social media verbatim.
- Analysis of service requests to understand emerging issues and recurrent in-depth root cause investigations.
- Analysis of sales database to increase sales lead generation and conversion across international businesses.
- Analysis of loyalty database to identify cross-sell/up-sell opportunities.
- Data quality analysis for owners, tenants and wider group customers.
- Communication with managers and executives from Emaar business entities – Hospitality, Entertainment, Properties, International, Malls – to understand business needs and enforce changes.
- Communication with Technology/ IT team members on various technical needs to implement data-related projects.
Job Requirements
- A minimum of a Bachelor's degree in a study with a large quantitative component (e.g. Statistics, Computer Science, Engineering, Econometrics) from a reputed university.
- Additionally, any certification or coursework in business administration, technology/digital would be beneficial.
- Industry experience, passionate about data, insights and communication.
- Solid knowledge of at least one Statistical/Econometric software, with a preference for Ruby, Python.
- Proven analytical and logical abilities.
- Ability to see the big picture while working with ambiguity and uncertainty.
- Solid understanding of ETL applications, data pipelines, Oracle, Salesforce, BI tools.
- Excellent oral and written communication.
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