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Job Description
- Acts as the single point of contact for all order fulfillment issues at the point of order and after order submission; Acts as a single point of contact for all installation-related activities including logistics and order fulfillment issues
- Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery
- Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all downstream processes and monitor impacts
- Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition
- Maintains the rollout schedule and documents deviations, escalating as appropriate
- Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements
- Ensures all order lines are invoice eligible in line with revenue recognition targets
- Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure
- Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings
- Balances delivery expectations with delivery capabilities
- Mange warehouse people and control all the in /out transactions
- Strives to delight customers with existing and innovative techniques
- Follow global processes and procedures utilizing call management tools and or improvisation
Job Requirements
- Maximum Age:36
- 2-4 years of experience
- Extensive knowledge of general business methods and practices with an emphasis on materials and logistics management
- Ability to identify and remove obstacles to ensure organization results are achieved
- Demonstrates a sense of urgency for customers
- Females only.
