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Job Description
- Handles Group Accounts’ relations including inquiries, bookings, quotations, statements, timely payments, and complaints ensuring actions and communication are executed as per adopted policies and operating procedures.
- Acts as a middle point between customers, Holidays Team and vendors, mainly hotels, to coordinate and resolve all issues related to holiday packages such as inquiries, bookings, modifications, cancellations, payments, refund, etc.
- Establishes contact and negotiations with different types of customers to recover/enhance sales through managing abandoned calls and on-hold bookings, promoting ancillaries and services through up-selling, thus building trust and credibility at customers’ level.
- Initiates calls with passengers having cancelled reservations to persuade them re-book and finalize payments for held bookings; up sells ancillary products & services and registration on Air-wards.
- Supports the Manager- Contact Center in the daily operations by providing on “Floor” assistance to all inbound/outbound call center agents.
Job Requirements
- Bachelor degree in any field is preferred.
- Capable of using technology systems and tools; proficient in Microsoft Office.
- Excellent Command of English & Arabic Languages
- Experience in reservation preferred (Tourism Companies).
- Experience Preferred with GDS (Global Distribution System) : Galileo / Amadeus / Sabre.
- Flexible with rotational shifts
