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Job Description
- Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customer’s, or merchants.
- Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
- Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
- Achieve weekly productivity and quality standards for investigations.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Job Requirements
BASIC QUALIFICATIONS
This position would suit a recent graduate or someone with good customer service skills/experience.
Basic Qualifications
- Excellent written and spoken Arabic and English, German skills and an ability to compose grammatically correct, concise and accurate written responses
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Excellent problem solving skills
- Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive and detail oriented
- Strong organizational skills
- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
- Demonstrated ability to exceed expectations with regard to performance and individual contribution
- Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
- Ability to maintain high levels of confidentiality and data security standards
- Experience with Microsoft Office, including Outlook, Word, and Excel
- Passionate commitment to Amazon's emergence as the world's most customer-centric company
PREFERRED QUALIFICATIONS
Preferred Qualifications
- Fluency in other languages an advantage.
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