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Job Description
- Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
- Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer advocate.
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Job Requirements
Required
- Excellent understanding of Database concepts and deployments
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
- Experience in one or more of these areas desirable
- Experience supporting Azure or other cloud-based solutions
- Microsoft certifications in data platform or Azure technologies
- Experience troubleshooting distributed solutions
- Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
- Basic Networking, Storage and Platform troubleshooting skillsLanguage Qualifications
- English Language: fluent in reading, writing and speaking. Technical Acumen:
- Musts:MySQL/MariaDB or PostgreSQL, knowledge on both is preferred.
- Previous experience requirement with administration, operation or development with OSS Databases
- Owning, tracking and resolving database related incidents and requests
- Building and deploying DDL and DML to implement application features and function
- Managing operational needs of the database (DB) subsystems (e.g. DB backups, maintenance, monitoring), tuning and performance optimization
- Experience with backup and disaster recovery solutions for PostgreSQL/MySQL
- Building data and DB subsystems to scale to maximum performance
- Install and monitor PostgreSQL database using the standard monitoring tools Analyze daily logs using and query tuning
- Maintain custom vacuum strategies at table and database level
- General database administration with generic performance troubleshooting knowledge
- Monitor code migration and database change management through various stages of the development life cycle
- Understanding of the PostgreSQL/MySQL Architecture and internals
- Skilled with PostgreSQL/MySQL database clusters, replication and high availability, tuning and scalability
- Knowledgeable of OSS database utilities and tools
- Understanding of PostgreSQL extension
- Understanding of replication and high availability tools and methods. Including knowledge on High Availability and Connection Pooling & Load Balancing PostgreSQL workloads
- Understanding on tuning Memory parameters in PostgreSQL
- Gain and share expertise in database technologies other than PostgreSQL including SQL Server and MySQL.
- Experience in collaboration within different organizational teams, including escalation teams and R&D Teams, and 3rd party support partners (Open Source).
- Knowledge of service-oriented architecture.
- Knowledge and experience with the Open Source ecosystem.
- Experience in Microsoft Azure, or any other cloud technology.
- Desired:Knowledge of Microsoft Azure SQL Database or Microsoft SQL Server
- Programming & Debugging Experience not specific to any language or platform
- Experience with Windows and Linux operation
- Significant knowledge of database internals, either with PostgreSQL, MySQL or some other RDBMS.Soft Skills:Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
- Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.\
- Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
- Ability to distill, prioritize and act on feedback from a variety of sources.
- Conviction and courage to drive decisions and defend positions as appropriate.Ability to meet Microsoft, customer and / or government security screening requirements are req
