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Job Description
- Installing and configuring all computerised hardware operating systems and applications;
- Monitoring and maintaining software systems and networks;
- Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Testing and evaluating new technology;
- Software distribution updates, scripting, testing and support.
- Configuring, Managing and Troubleshooting policies and rules.
- Configuring, Managing and Troubleshooting wired and wireless network.
- Configuring, Managing and Troubleshooting security.
- Implementing, Managing and Troubleshooting network protocols and services.
- Implementing, Managing and Troubleshooting hardware devices and drivers.
- Network installation and support: Perform installations of routers, switches, & patch panels.
- Perform second-level of desktop troubleshooting in conjunction with the Helpdesk.
- Create Electronic mail, groups, rules and policies.
- Routine troubleshooting of server and escalate to higher level in accordance with procedures.
- Perform research into new versions of centrally supported software and perform Beta testing production rollout and post production support.
- Implement backups of servers following standard backup procedures.
Job Requirements
- From 4-6 years of experience in the same role and preferable in an industrial environment
- Bachelor Degree in Information System or related
- Post-graduate certificates in System admin or network is an asset
- Strong understanding of enterprise antivirus solutions, endpoint data protection, and encryption.
- Strong understanding of TCP/IP networking for LAN and WAN.
- Excellent Troubleshooting and Analytical skills.
- Strong knowledge of Microsoft Windows operating systems.
- Strong knowledge of other technologies (networking, WINS, DNS, database,antivirus, etc.).
- Excellent communication, teamwork and customer service skills.
- Alexandria residents are welcome to apply.
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