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IT Section Head

Alexandria, Egypt
Posted 4 years ago
145Applicants for1 open position
  • 43Viewed
  • 22In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Installing and configuring all computerised hardware operating systems and applications;
  • Monitoring and maintaining software systems and networks;
  • Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Supporting the roll-out of new applications;
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Testing and evaluating new technology;
  • Software distribution updates, scripting, testing and support.
  • Configuring, Managing and Troubleshooting policies and rules.
  • Configuring, Managing and Troubleshooting wired and wireless network.
  • Configuring, Managing and Troubleshooting security.
  • Implementing, Managing and Troubleshooting network protocols and services.
  • Implementing, Managing and Troubleshooting hardware devices and drivers.
  • Network installation and support: Perform installations of routers, switches, & patch panels.
  • Perform second-level of desktop troubleshooting in conjunction with the Helpdesk.
  • Create Electronic mail, groups, rules and policies.
  • Routine troubleshooting of server and escalate to higher level in accordance with procedures.
  • Perform research into new versions of centrally supported software and perform Beta testing production rollout and post production support.
  • Implement backups of servers following standard backup procedures.

Job Requirements

  • From 4-6 years of experience in the same role and preferable in an industrial environment
  • Bachelor Degree in Information System or related
  • Post-graduate certificates in System admin or network is an asset
  • Strong understanding of enterprise antivirus solutions, endpoint data protection, and encryption.
  • Strong understanding of TCP/IP networking for LAN and WAN.
  • Excellent Troubleshooting and Analytical skills.
  • Strong knowledge of Microsoft Windows operating systems.
  • Strong knowledge of other technologies (networking, WINS, DNS, database,antivirus, etc.).
  • Excellent communication, teamwork and customer service skills.
  • Alexandria residents are welcome to apply.

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