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English Technical Support Agent - Fixed Shift

Sykes Enterprises
Maadi, Cairo
Posted 3 years ago
102Applicants for10 open positions
  • 102Viewed
  • 32In Consideration
  • 68Not Selected
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Job Details

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Job Description

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Adhere to defined procedures, standards and performance expectations

Job Requirements

  • Fluency in the English Language
  • Graduates 
  • Ability to read and write proficiently while multitasking (actively listening to the customer and answering questions)

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