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Job Description
- Providing individualized customer service of high-standard professional level.
- Building the interest of customers in the products and services offered by the organization.
- Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
- Assisting customers of communication based organization with service queries and problems.
- Handling customers directly either electronically, or by telephone and responding to customer inquiries and questions promptly.
- Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
- Facilitating the collected competitive information to monitor business opportunities and trends.
- Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
- Display time flexibility towards shifts as per work floor environment.
- Other duties as assigned.
Job Requirements
- 1 + years' customer service experience.
- Familiarity with telephone techniques and skills.
- Ability to utilize PC keyboard efficiently and accurately.
- Proficient data entry skills.
- Working knowledge of personal computers and the ability to navigate through software applications.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
