Technical Support Engineer

Required Skills:

• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
• Strong technical and analytical skills.
• Solid hands on experience of Windows servers, Active Directory, Exchange Server, ISS, and Microsoft networking (DHCP and DNS)
• Solid experience in problem analysis and resolution of software problems.
• Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
• Optimal installation configurations in a complex network environment.
• Strong written and verbal communication skills.
• Installing and servicing integrated security and access/video systems.
• Experience installing IP cameras and/or NVRs
• Understanding of and experience working with electrical circuits
• Must have the ability to establish rapport and motivate associates at all levels in an effective manner
• Must have ability to manage multiple tasks simultaneously
• Must possess strong computer skills and have the ability to effectively use Internet and Microsoft Office products including Outlook, Word, PowerPoint, and Excel.
• Self-motivated and desire to succeed
• Must have strong organizational skills
• Strong mechanical skills
• Experience installing and terminating CAT 5/6 and Fiber Optic cable
• Excellent communication (Oral/Written) / interpersonal skills
• Ability to travel as needed.

Desired Skills:

• Experience troubleshooting and correcting Jitter, Latency, and Packet loss across public or enterprise networks using network analysis tools.
• CCNA certification (preferred)

Experience:

• 2+ years of Physical Security systems or Networking experience in a technical support or Installation.

Education:

• Bachelor of Engineering – Electronics and Communications Dept. or Computer Engineering Dept.