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Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Make him feel special or important customer for the company, Understand customer need, Deal with him patiently.
- Provide accurate, valid and complete information by using the right methods/tools
- Build sustainable relationships of trust through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
- Greet customers warmly and ascertain problem or reason for calling
- Take payment information and other pertinent information such as addresses and phone numbers
- Inform customers of deals and promotions.
Job Requirements
- Females only
- Maximum Age 28.
- Familiar with CRM systems and practices.
- Ability to Work Under Pressure, Computer Skills
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters.
