Job Details
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Job Description
Introduction:
Having established the first clinic in 2008, Alfa Care is the biggest Clinic Group in Physiotherapy in Egypt today, with 15 Clinics across Egypt and still going, multiple insurance partners and a diversity of practice techniques, we are proud to have improved the quality of life of thousands of patients and educated thousands of young Physiotherapists throughout the years.
About the role:
The front desk is the first point of contact with Alfa Care patients. We are looking for a number of presentable well spoken candidates who can reflect the Alfa Care set of Morals and Business Guidelines and provide outstanding Patient Experiences.
Responsibilities:
- Greet and welcome guests as soon as they arrive at the clinic.
- Direct patients to the appropriate Doctor and office.
- Answer phone calls according to the required guidelines and standards.
- Provide basic and accurate information in-person and via phone/email
- As instructed by the clinic manager and operations manager, collect payments and organize insurance claims.
- Align about clinic requirements with facilities manager/operations manager.
- converse and align with contact center in case of info/support required.
- Perform other clerical receptionist duties as needed.
Job Requirements
Qualifications:
- Minimum 1 years of relevant work experience
- Good English skills "spoken and written"
- Ability to maintain a positive attitude
- Excellent communication skills
- Team Player
