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IT Support Engineer

3Sixty
Mohandessin, Giza
Posted 4 years ago
84Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provides first-line investigation and diagnosis of user incidents and resolving these incidents in the quickest manner
  • Determines the source of computer problems (hardware, software, user access, etc) and either proceed in solving or escalate to a higher level IT staff transferring the calls to the appropriate IT staff.
  • Following up with tickets and requests in the ticketing system.
  • Purchasing tools & computer as per company required
  • Performs other responsibilities and tasks as directed by the Manager in order to meet department objectives.

Job Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or related field.
  • CCNA knowledge or certificate.
  • MCSA/N+/A+ knowledge, a certificate is a plus.
  • 2:5 Years of experience
  • Experience in configuration and administration
  • Good understanding of computer systems
  • Basics for (Active directory, Linux, Mikrotik, VOIP) troubleshooting.

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