Job Details
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Job Description
We are looking for an experienced technical support engineer who will represent Payfort, an Amazon Company to external merchants and assist integrating their systems with our services. You will work within an established technical support team to ensure that developer issues are resolved quickly, and partner with our technical teams to improve the quality of our Developer Experience.
About PayFort: We serve the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Established in 2013, PayFort is regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan and Qatar.
Job Requirements
BASIC QUALIFICATIONS
- B.E / B.Tech or equivalent degree in Computer Science or a related field.
- 3 + years overall development/technical support experience.
- Proven track record in troubleshooting and identifying the root cause of issues in complex, high-throughput distributed systems.
- Knowledge on payment processing, payment methods and wallets
- Experience on APIs, SDKs and plugins
- 2+ year experience with scripting and/or programming languages (JavaScript, PHP, Python, Java, etc…)
- Understanding of XML/SOAP/JSON, web services, web application development, and industry-standard commerce systems.
- General knowledge in multiple technology domain areas (e.g., compute, hardware, data storage, network, software development, security, , etc.).
- Demonstrated skill and passion for problem solving and operational excellence.
- Able to dive deeply into technical details with a customer and drive a constructive technical discussion (e.g., assess impact, systems involved, configuration, metrics/relevant data).
- Can distill customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team.
PREFERRED QUALIFICATIONS
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
- Effective prioritization and time management skills.
- Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management.
- Confidence to drive and manage large conference calls.
- Excellent communication skills - written and verbal.
- Effective organizational skills to maintain a consistently high standard of operations in a fast-paced environment
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