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Job Description
PURPOSE OF THE JOB:
- This is a technical position where the successful individual will be required to to find solutions to problems, implement new and challenging standards whilst holding to the highest bar with regards quality and technical expertise.
- The ability to build productive relationships with colleagues and customers at remote sites around the world will make you successful in this role as will patience and a sense of humour.
- This position requires hands-on experience across a wide IT scope.
- From PC hardware, IT infrastructure (hardware and software), software application and O/S support experience (including installation, configuration and troubleshooting) along with AV/VC knowledge.
- In short have hands-on experience supporting all levels of IT infrastructure whether on Windows, Linux/Unix and Macintosh platforms and including wired and wireless networking.
Job Requirements
BASIC QUALIFICATIONS
- To be successful in this role you must by thoroughly comfortable with Windows and Unix operating systems and their operation in a large scale environment. Other qualifications include:
- Strong Windows Skills, with Unix/Linux knowledge being advantageous.
- Vendor and Technical Qualifications, or appropriate work based experience
- Experience with ticketing, helpdesk, and issue resolution in line with customer facing SLAs
- Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
- Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations.
- Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Ability to travel, with driving licence and transport advantageous
PREFERRED QUALIFICATIONS
Candidate should hold appropriate professional qualifications relating to Microsoft, Linux or Cisco and be able to meet the basic qualification requirements.
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