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Job Description
Support Customer Relations and Online Trading queues in the following:
- Inform clients of tender offers, IPOs, capital increase, and unified code expiration.
- Explain different products and services.
- Create a username and password, edit orders, and review technical analysis, market news and application download.
- Fulfill clients’ inquiries regarding market updates by reading the fundamental and technical analysis reports and keeping up-to-date with market news on a daily basis.
- Respond to incoming clients’ calls to cover the following
- Place buy and sell orders in Egypt and UAE markets through Brokermind.
- Price inquires.
- Place clients’ orders/inquire for tender offers, IPOs, and capital increases.
- Market news, technical and fundamental reports inquire.
- New accounts opening and required documents.
- FX requests.
- Cash requests (deposits and withdrawals).
- Transfer stocks/cash from margin profiles to cash accounts and vice versa.
- Bookkeeping requests.
- Perform outgoing client calls to:
- Follow-up on canceled orders.
- Inform clients of suspicious transactions.
- Handle margin contracts (Cover margin debt and Intraday with facilities closure).
- Resolve clients’ complaints related to technical issues/problems and escalate any other complaints to the Compliance department for further action.
- Stay up-to-date with EFSA and Corporate Actions rules and regulations
Job Requirements
- Bachelor’s degree.
- 0 - 2 years’ experience in a similar field.
- Very good command of Arabic and English.
- Good Microsoft Office skills (Word, Excel, and Powerpoint).
- Excellent communication skills (written, verbal and listening).
- Able to build partnerships and work well in teams.
- Can identify problems and refer/escalate complex issues to a higher level.
- Ensure deliverables are always of high quality.
- Able to work under pressure.
- Multi-tasker.
