Travel Consultants - English Speaker

DYNINNO Egypt is a contact center established to support International Travel Network LLC (ITN - www.itncorp.com) in its global expansion. ITN is an international airline ticket consolidator founded in San Francisco, USA, that has direct agency sales contracts with more than 40 global airlines.

DYNINNO Egypt is set with the objective to provide contact center support to ITN’s clients from the USA, UK, and Canada. DYNINNO Egypt is a part of an international DYNINNO Group of companies, that has active facilities in India, Colombia, Egypt, Philippines, Latvia, and Moldova. We are using cutting-edge technologies to excel in our Data Processing, FinTech, and IT business divisions.

DYNINNO Egypt has started its operations in Cairo in mid-2019 and has rapidly grown to 50 employees with plans to grow to over 130 qualified Travel Consultants in 2020.

Being a DYNINNO employee means holding yourself to the highest level of professionalism. We use the latest trends and tools to provide every associate of the company with a platform to grow and evolve. We help inspiring leaders to create their own high-performing teams. We embrace continuous innovation to come up with new ways of engaging our customers and addressing their needs in a meaningful way.

• Very motivating income - Being in full control of your own exceptional bonuses, reaching targets and upsells; earn EGP 10,000+ / month
• Work & Life balance - Being efficient and engaged by the opportunities the job brings.
• Engagement with a global travel organization - Operating in a modern and dynamic team where everyone’s opinion matters.
• Hands-on experience with industry-defining innovative trends - Getting to learn and use the latest in Travel and Customer service.
• Extensive Promos & Bonuses program - Rewarding those who go the extra mile.
• Guaranteed development - Becoming your own team’s leader in as short as 6 months.
• Team-building events - Having fun and bonding.
• Participation in global-scale projects - Creating an impact on our international facilities by the exchange of ideas, participation in the innovative programs, and traveling to various locations.

Responsibilities:

• Engaging with new traveling customers - Cooperating with incoming clients to determine their needs and consulting them on an appropriate destination, methods of transportation, travel dates, costs, and accommodations.
• Providing an exceptional Customer Service - Making sure clients are thrilled with our services from start to finish, no matter what it takes.
• Facilitating the tailored travel deal - Supporting the process for clients with timely professional insight and expertise.
• Developing Travel and Customer service skills - Improving the professional level by attending various training events and workshops.
• Networking with colleagues and customers - Supporting existing and exploring new contacts in order to maintain a steadily evolving clients’ database.