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Azure Database for PostgreSQL/MySQL/MariaDB Support Engineer

Microsoft
Cairo, Egypt
Posted 4 years ago
16People have clicked1 open position
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Job Details

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Job Description

  • Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  • Act internally as a customer advocate.
  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
  • Advise customers on how to gain additional value from their Microsoft products.
  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Job Requirements

Required

  • Excellent understanding of Database concepts and deployments
  • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
  • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Passion for technology, lifelong learning and professional development.
  • Experience in one or more of these areas desirable
  • Experience supporting Azure or other cloud-based solutions
  • Microsoft certifications in data platform or Azure technologies
  • Experience troubleshooting distributed solutions
  • Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
  • Basic Networking, Storage and Platform troubleshooting skills

Language Qualification

  • English Language: fluent in reading, writing and speaking.
  • English Language: fluent in reading, writing and speaking.

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