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Customer Care Representative

GLOBAL AUTO
Katameya, Cairo
Posted 4 years ago
103Applicants for2 open positions
  • 18Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Handle phone calls:

  • Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
  • Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.
  • Assist customers in booking service appointments for all service centers to ensure timely and professional service appointments.
  • Handle customers’ complaints.
  • Handle spare parts inquiries to ensure answering all the questions related to spare parts.

Coordinate and facilitate requests:

  • Coordinate and facilitate the spare parts requests through our different service centers.
  • Coordinate and facilitate vehicles GPS requests.

Modifying customer data:

  • Modify the existing customer’s data on Auto-line to ensure accuracy.

Job Requirements

  • Bachelor degree in any related field.
  • 1-3 years of experience in contact center.
  • Excellent user of Microsoft Office Applications.
  • Phone Etiquette.
  • Customer oriented.
  • Flexibility.
  • Excellent command of English.

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