Job Details
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Job Description
Handle phone calls:
- Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
- Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.
- Assist customers in booking service appointments for all service centers to ensure timely and professional service appointments.
- Handle customers’ complaints.
- Handle spare parts inquiries to ensure answering all the questions related to spare parts.
Coordinate and facilitate requests:
- Coordinate and facilitate the spare parts requests through our different service centers.
- Coordinate and facilitate vehicles GPS requests.
Modifying customer data:
- Modify the existing customer’s data on Auto-line to ensure accuracy.
Job Requirements
- Bachelor degree in any related field.
- 1-3 years of experience in contact center.
- Excellent user of Microsoft Office Applications.
- Phone Etiquette.
- Customer oriented.
- Flexibility.
- Excellent command of English.