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Job Description
Cloud Technical Support Engineer within Orange Cloud for Business
- Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Recieve any technical issue from the Service Desk agents
- Perform technical escalations in line with our Fault Management policy.
- Liaise with other relevant internal departments to ensure all incidents are managed properly.
- Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
Job Requirements
- Bachelor degree in Networking, IT, or any related field
- 3-5 years of technical support experience.
- Excellent English level; with verbal and written communication skills.
- Strong experience in VMWare, Windows server, AWS, Azure, and Google Cloud
- Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
- Functional knowledge of Linux (Redhat) + Cloud Computing Basics
- Strong problem solving and research skills
- Experienced in active directory
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