Outsource - Customer Life Cycle Unit (CLCU) Officer
CIB -
Cairo, EgyptPosted 4 years ago474People have clicked1 open position
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Perform customers calls based on the pre-designed schedule and script to educate, cross sell, build and maintain relations with the aim of increasing customer satisfaction.
- Adhere to the pre-set quality standards to provide consistent and a high quality service to all customers to enhance customer loyalty.
- Collect and handle customer requirements and feedback effectively and efficiently which includes complains, card/statement delivery, activation, and utilization to be communicated with the relevant stakeholders.
- Maintain an average contacted rate for each call out activity assigned to reach largest number of customers for the purpose of achieving sales targets and enhancing customer relation.
Job Requirements
Qualifications and Experience:
- Bachelor’s degree of Commerce, Business Administration, Economics or of related
- Minimum 0-2 years of experience
Skills:
- Good Command of English & Arabic Languages
- Excellent Computer skills
- Strong Communication skills
- Service oriented
- Problem Solving skills
- Negotiation skills