Job Details
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Job Description
Having established the first clinic in 2008, Alfa Care is the biggest Clinic Group in Physiotherapy in Egypt today, with 15 Clinics across Egypt and still going, multiple insurance partners and a diversity of practice techniques, we are proud to have improved the quality of life of thousands of patients and educated thousands of young Physiotherapists throughout the years.
About the role:
- The Contact Center is at the heart of our business; it is the liaison between our patients, our clients, our clinics and our Physiotherapists. We have high plans and expectations for transforming our contact center into a Patient Experience/Business Development Hub.
- We are looking for an inspirational leader who will be engaging in transforming this vision into reality, but more importantly lead the team and the contact center functions to achieve their KPIs.
- Ideally with a previous call center experience within a startup, our candidate should feel comfortable in a startup environment, should demonstrate unique personal & professional skills enabling them to be successful.
Work Conditions: Working hours for this role are 9 hours, Friday off
Job Requirements
Key Interpersonal Skills:
- A Leader by Example: The candidate should be a role model for punctuality, presentability and credibility and to be the first to implement policies, procedures and code of conduct among the team.
- Positive & Resourceful: Someone who can manage to deliver exceptional results for unexpected tasks even if what is needed is to find a new way to do things.
- Conscious and Organized: Able to know when and how to prioritize their work.
- A Great Communicator: There are many stakeholders in this role, it could be a client, a patient, a shareholder, a colleague or a senior manager, the desired candidate should be able to converse properly with everyone.
- A Believer, Executer and a Winner: To be the first to believe in the role, the team, the vision, and the plans, but also be able to perform through people and timelines and deliver exceptional results.
Key Professional Skills:
- 5 years overall experience
- Minimum of 2 years contact center management/leadership experience.
- Minimum of 1 year within a startup.
- Previous experience in Process Improvement, Quality Assurance and/or Training is an added advantage.
- Excellent command in MS Office Suite and MS Visio
- Very Good English skills.
