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Job Description
- Provide full support to the organizational PC/Laptop/Scanner.
- Maintain hardware equipment on a working condition.
- Performing preventive maintenance.
- Timely and accurately respond to the assigned tickets.
- Coordinate with other team members to achieve user satisfaction.
- Maintaining Anti-Virus for keeping the organization free of viruses.
- Monitor Assigned Branches Connectivity.
- Replace, renew and configure old hardware.
- Update windows and other desktop applications.
- Create user accounts and emails as well.
- Monitor Information Security Policy Execution.
- Scheduled backup of users’ data.
Job Requirements
- A Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent
- Expert in Microsoft Office Products
- Expert in Microsoft Windows Client Support
- Excellent Hardware Maintenance Skills
- Knowledge of networking is preferred.
- Knowledge of Linux is preferred
- ICDL /MOS is preferred
- Excellent command of the English language
- +1Y practical Experience as technical support is preferred.
- Ability to communicate and interact successfully with others
- Ability to develop and maintain positive professional relationships with colleagues.
- Excellent oral and written communication skills.
- Excellent Problem solver and technical documenter
- Ability to detect problems and search for solutions
- Ability to work both independently and as a team member.
- Ability to work under pressure to meet deadlines while maintaining quality
- Proactive and self-motivated
- Presentable
- Cairo Base
