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Job Description
- Responsible for design and documentation of all company business processes and workflows
- Develops clear process maps and business requirements
- Works closely with all business owners to identify and analyze all business processes and workflows for maintaining process efficiency
- Identifies process gaps and defects that needs to be addressed and reflects it accordingly in process improvement
- Ensures all company process are closely connected and compliant to certification/ global standards approaches
- Acts as the owner of certification/ global standards approaches documentation and updates when and if required
- Responsible for assigned continuous improvement projects and acts as the main moderator for the projects across the company
- Ensures that continuous improvement projects yield to enhancement of targeted metrics
- Conducts awareness sessions to ensure all company processes and their updates are circulated across the company
- Ensures that processes are being uploaded on the company internal portal in updated form and accessible to all concerned parties
Job Requirements
- Identical situations requiring solution by simple choice of things learned
- University Degree
- Six Sigma Certification
- 3-5 years of Work experience in the Call Center industry
- Fluency in English & Arabic
