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Technical Support Engineer

Etisal EG
Haram, Giza
Posted 4 years ago
84Applicants for1 open position
  • 81Viewed
  • 3In Consideration
  • 78Not Selected
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Job Details

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Job Description

  • Manage and develop operations of the Technical Support functions.
  • Implement training and give the vision for new training plans on a monthly basis.
  • Analysis of operations KPI such as (TAT, LTR, CRR, and RRR).
  • Implementing Technical Audits, maintenance and periodic examination for service staff.
  • Handle all the VOC complaints and technical issues raised and/or escalated either from SC.
  • Improve the overall repair process KPIs to achieve and match the vendor standard.
  • Follow, order and distribute all the repair tools requested for all the repair centers.

Job Requirements

  • Males Only.
  • High follow up and organizational skills.
  • 3-5 years of experience in both soft & hardware support
  • Ability to work under pressure.
  • Good command of Arabic and English (written, orally).
  • Good computer skills (esp. MS Office applications).

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