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Help Desk Agent

Sittin Group
New Cairo, Cairo
Posted 4 years ago
87Applicants for1 open position
  • 14Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.

Job Requirements

  • Proven experience as a help desk agent or other customer support role.
  • Tech savvy with working knowledge of office automation products, remote control, Reporting Tools, and Ticket Systems.
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Good in English written and spoken.
  • Excellent communication skills
  • Customer-oriented and cool-tempered

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