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Job Description
- Assists in initiating ongoing new activities to keep having healthy environment for patients.
- Follow up the complaints with management till resolving it and provide customer with appropriate feedbacks within a strict time limit.
- Supports daily & weekly reports
- Sending the discharge cases for Lab manager
- Sending a welcoming messages to new entrance patients
- Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up.
- Sending rounds reports with bed numbers and nursing ratio
- Handling the DAMA cases.
- Make Rounds in ICU, CCU, inpatients.
- Assists in collecting data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
- Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction
- Maintains a continuous customer satisfaction level to all patients by preventing or handling their complaints either Official or unofficial.
- Boost word of mouth by providing best-in class service before, during and after patients stay
- Holding customer satisfaction surveys for diverse hospital services.
- Develop and implement initiatives related to patient experience.
- Continuously improve patient experience measurements for improved outcomes.
Job Requirements
- Bachelor degree
- Strong knowledge of Microsoft Office.
- Excellent command of English
- One Year of Experience in Customer Service
