IT Technical Support Specialist

Confidential Company - Zamalek, Cairo

Applicants for
1 open position
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Field incoming service requests from end users via telephone , email and /or any other channel in courteous manner
  • Document all pertinent end user identification information , including name , department , contact information , and nature of problem issue.
  • Build rapport and elicit problem details from service desk costumers.
  • Record , track and document the service desk requests.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates , drivers , knowledge bases , and frequently asked questions resources on the internet to aid in problem resolution.
  • Perform hands on fixes at the PC level , including installing , upgrading software , installing hardware , implementing file backups , and configuring systems and applications.
  • Performing preventing maintenance , including checking and cleaning of workstations , printers , and peripherals.
  • Perform post resolution follow ups to service requests.
Job Requirements
  • University degree in computer science or any relevant .
  • 1-3 years of experience.
  • Experience with PC and server operating systems.
  • Good communication skills.
  • Strong documentation skills.
  • Keen attention to details.
  • Team oriented