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Job Description
- Field incoming service requests from end users via telephone , email and /or any other channel in courteous manner
- Document all pertinent end user identification information , including name , department , contact information , and nature of problem issue.
- Build rapport and elicit problem details from service desk costumers.
- Record , track and document the service desk requests.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates , drivers , knowledge bases , and frequently asked questions resources on the internet to aid in problem resolution.
- Perform hands on fixes at the PC level , including installing , upgrading software , installing hardware , implementing file backups , and configuring systems and applications.
- Performing preventing maintenance , including checking and cleaning of workstations , printers , and peripherals.
- Perform post resolution follow ups to service requests.
Job Requirements
- University degree in computer science or any relevant .
- 1-3 years of experience.
- Experience with PC and server operating systems.
- Good communication skills.
- Strong documentation skills.
- Keen attention to details.
- Team oriented
