System Engineer Team Leader

Xceed -
Maadi, CairoPosted 4 years ago

51Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Supervising the Communication support and Communications controller’s teams (Voice & Data) in the performance of their duties and in the general execution of the day-to-day activities through Xceed infrastructure.

Your role will be:

Manage the Communications Support team in Troubleshooting and resolving PBX (Cisco & Avaya) and data network problems.
Track and analyze fault histories in the long term resolution of intermittent problems.
Escalate unsolved problems according to the escalation procedures.
Prepare regular reports regarding the PBX and the data network performance.
Receive inquiries from different teams regarding current or planned projects and takes appropriate action to resolve problems or plan for upgrades.
Analyze and ensure the reliability of the communications systems on a regular basis to provide highest level of performance, availability, and security.
Send Incident Notification reports to different depts. before planned outage.
Develop training plans to enhance team's planning skills.
Plan shift schedule
On-call in case of emergency.

B.Sc. in Communications and Electronics Engineering from a well-recognized university.
Technical Expert level Certifications and training related to PBXs (Cisco, Avaya) and data networks.
At least 5 years of experience in technical support. 3 years experience as a team leader in network/PBX/ACD support operations.
Professional Certificate in CCNP
Professional Certificate in Unified Contact Center Enterprise (UCCE) with experience in Automatic call distribution (ACD)
Excellent Command of the English Language
Males Only