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Job Description
- Responsible for Hotel and domestic Reservations.
- Review reservations booked daily.
- Review arrival report daily.
- Responsible for recording Company/Travel Agent Rates.
- Liaise with Operation Department in regards to occupancy, Rates Reservations Analysis.
- Knowledgeable in hotel and guest room facilities/services.
- Responsible for various Production reports and supply to each department concerned.
- Ensure special handling of repeats guests and very VIP guests.
- Observes and ensures that proper telephone manners are maintained at all times.
- Monitors and coordinates group reservations activity with the Operations Manager.
- Follows up tentative bookings and update reservation status
- Reviews no-show and canceled reservations and processes charges according to hotel’s policy
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for maintaining a Neat and Orderly position at all times.
- Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum revenue in order to meet or exceed the revenue target.
Job Requirements
- Minimum of 4 years’ experience.
- Excellent command of the English language (spoken and written).
- Strong computer skills (Microsoft Office).
- Hard worker and ambitious.
- Excellent time management skills.
- Excellent communication skills.
- Excellent in negotiation.
