Browse Jobs
For Employers
Post JobLog inGet Started

Customer Support Specialist - One Year Assignment

ABB
Cairo, Egypt
Posted 4 years ago
68People have clicked1 open position
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Delivering high quality services and providing initial point of contact for business partners (internal and external) as a team member of the contact center.
  • Handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional and friendly way.
  • Contacting business partner and supporting by existing internal information resources details about who is calling and what the inquiry is about to a sufficient level of detail for further processing.
  • Entering the inquiry into ticketing system, creating a case and dispatch it to right unit.
  • Supporting the maintenance of an up-to-date contact lists for the units in scope.
  • Monitoring status of inquiry resolution and support escalation as per established process.
  • Completing contact logs and reports, using the systems available, as base for analysis and continuous improvements. Identifying areas of improvement and recommend associated process improvements.
  • Recognizing, documenting and alerting the supervisor of trends in inquiries received.
  • Assisting to update and maintain the contact center intranet/internet pages and web activities.
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Job Requirements

  • Bachelor degree in Engineering in relevant field( engineering field is preferable )
  • Min. 2 years or more experience in customer service/contact centers
  • Experience/knowledge in ABB products and systems preferred
  • Excellent communication (spoken and written) and customer service skills.
  • Responsive and proactive behavior; demonstrate responsibility and ownership for customer issues
  • Excellent command of English & French Language

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCustomer Support Specialist - One Year A...