Job Details
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Job Description
Job description:
- Be in charge of running and managing the call center daily
- Training, coaching, and leading call center representatives as they provide support for customers.
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended
- Understand all organization’s products, services, procedures ,guidelines and communicate to all team members
- Prepare forecasts and budgets for the call center
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered
- Facilitate and organize training session for all agents and participate in recruitment of new call center agents
- Recommend and purchase gadgets to enhance job performance at the call center
- Conduct regular review of all call center agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept requirements and satisfied at all times by providing prompt response and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Job Requirements
Qualifications:
- 5 or more years of experience in the same position
- Experience in a retail chain will add the value
- Fluent in English with excellent communication skills
- Excellent leadership skills
- Strong coaching and leadership skills, ability to motivate employees.
- Pharmaceutical background is a MUST
If interested send us your updated resume and recent photo
