Job Details
Skills And Tools:
Job Description
MAINTENANCE SERVICE – Organize the timely resolution of all Customer Maintenance Service requests, for the startup, commissioning and/or maintenance of commercial / industrial AC units in his respective region / area to ensure compliance with Coolcare & Brand Service Standards.
CUSTOMER SERVICE – Organize the effective and efficient delivery of service to its customers consistently in order to ensure utmost the customer satisfaction in line with Corporate Core Values.
FLEET / RESOURCE MANAGEMENT – Manage the utilization of the assigned fleet of vehicles, tools and equipments, including its maintenance and upkeep, in order to facilitate a smooth and uninterrupted flow of service to the teams.
SAFETY & HEALTH STANDARDS – Supervise the team in complying to the Safety & Health Standards, defined by the organization and customers, in order to minimize or prevent accidents and loss of company property, assets and life.
TECHNICAL FEEDBACK REPORT – Compile and prepare defined relevant accurate reports for timely submission to the Department Head’s office in order to serve as reference tool in future management decisions.
PEOPLE MANAGEMENT - Lead and motivate the assigned MCD staff towards Team development and exemplary performance in order to maximize productivity and harmony.
Job Requirements
- Degree in Engineering, specializing in Refrigeration and Air Conditioning.
- Minimum of 5 years relevant experience in a large HVAC manufacturing / servicing with at least 2 years experience in a supervisory role.
- Prior experience in a relevant industry in any Gulf Country will be a definite advantage.
- Proven experience in Chiller & other Industrial HVAC installation, troubleshooting, repair and preventive maintenance.
- Preferably with a Driver’s License.
- Good communication skills in English (and preferably Arabic) language.
- Proficient in Microsoft Office Application.
- Results oriented and having a good Customer Service Orientation.
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