Client Success Manager - Cloud
IBM -
Cairo, EgyptPosted 4 years ago72People have clicked1 open position
Job Details
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Job Description
Responsibilities:
- Monitors the health of assigned accounts and coordinates a set of actions to help ensure client success.
- Works with client to develop a "success plan", a plan of action to help ensure customer success and ROI.
- Makes customers aware of standard ways to leverage IBM Cloud solutions.
- Builds and sustains relationships with stakeholders in assigned accounts.
- Helps to educate clients on the IBM Cloud offering strategy and roadmaps.
- Helps to solicit client feedback on IBM Cloud features and capabilities.
- Assists in driving attendance at events and PR activities.
- Encourages participation in global and regional user events; leverages online and in-person customer events to share leading best practices.
- Assumes additional responsibilities as assigned.
Job Requirements
Skills:
Environment: Professional knowledge related to Cloud IaaS/PaaS workloads.
Communication/Negotiation:
- Engaged as an independent professional.
- Ability to articulate and compare alternatives approaches.
- Negotiate with specified objectives.
- Problem Solving: Recognize problems related to project objectives.
- Creativity and judgment applied to professional technical, or operational problems.
- Independently generates solutions, based on analytical skills & business knowledge
- Challenge the validity of given procedures and processes to enhance and improve or develop complementary adjustments /solutions.
Contribution/Leadership:
- Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision.
- Provides advice in technical/operational domain of specialization.
- Generally controls own work priorities and methods requiring tradeoffs.
Impact on Business/Scope:
- Accountable for individual or team, or department results, and for the impact of the results on functional activities.
- Participates in overall departmental program planning.
- Will budgetary responsibility.
- Contributes by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
