Open Source Software Support Engineer
IBM -
Cairo, EgyptPosted 4 years ago43People have clicked1 open position
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Job Description
- Drive problem resolution, which include: Questions around open source software usage and best practices
- Review of architecture and design where software is implemented
- Research, understand, and advocate open source software
- Interact with various open source communities
- Be a part of the on-call rotation
- Present knowledge via articles, blogs, and conference presentations
Job Requirements
Required Technical and Professional Expertise
- Bachelor's Degree (or equivalent) in relevant subject
- Significant experience working in technical support or DevOps
- Fluency in English (Verbal and Written)
- Additional languages are desirable
- Customer-first mindset with high sense of ownership
- Excellent interpersonal, presentation and communication skills
- Excellent critical thinking and analytical skills
- Eagerness to learn and expand technical competencies
- Experience within a Technical Support Center environment
- Able to research client problems on your own via documentation and lab reproduction
- Software development and design, systems administration or level 2-3 technical support experience
- Familiar with Linux environments
- Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
- Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)
Preferred Technical and Professional Experience:
- Participation in one or more Open Source Community Projects (support forums or git participation)
- Working knowledge of Linux-based web hosting and Linux environments
- Familiarity with one or more of the following languages: Java, Python, R, Node
- Database administration; cloud integration experience very desirable
- Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus