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Microsoft Remote Support Engineer

IBM
Cairo, Egypt
Posted 4 years ago
114People have clicked1 open position
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Responding to client queries and providing remote technical support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Employing IBM's standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely

Job Requirements

Requirements:

  • Bachelor’s degree in Computer Science or equivalent
  • Language: Must be fluent in English
  • Strong knowledge of Windows Server, AD, Failover Cluster, Windows Sys-internals tools
  • Strong communication skills
  • Strong soft-skills and customer management techniques
  • Strong troubleshooting skills
  • 3 - 5 years’ experience in the support field

Preferences:

  • Certified MCSA/MCSE
  • Strong knowledge in Microsoft Exchange & Sharepoint
  • Knowledge in Virtualization

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JobsCustomer Service/SupportMicrosoft Remote Support Engineer