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Job Description
- Cairo International Airport
- Take care of the operations related to the reception of passengers, and the check-in process at the lounge by monitoring and recording of guests who enter and utilize the Lounge.
- Offer passengers an exceptional level of customer service at all times by providing all guests with undivided attention
- Ensuring the Premium Lounge is properly maintained at all times
- To assure all guest comments are noted down/analyzed and acted on; Deal with guest complaints and feedback
- Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning, and maintenance operations, so that service standards are met and maintained.
- Responsible to follow up on restocking shelves and coolers.
- Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.
- Keep all passengers in the lounge informed regarding their flight departure and any other information pertaining to their flight by coordinating with the boarding gate staff
- Answer phone calls and other duties assigned as directed by the Lounge Supervisor.
- Any other duties associated with the job.
Job Requirements
- University degree (or Hospitality Technical School diploma equivalent)
- Superior customer service skills.
- Self-motivated and willing to go above and beyond the duties to exceed Customer expectations.
- Detail-oriented
- Ability to anticipate the needs of guests, working proactively to be one step ahead.
- Passionate about customer service and must have relevant work experience.
- Experience as a passenger agent or equivalent experience in the aviation field is an asset.
- Excellent communication skills (written and verbal) in English & Arabic (French is a plus).
- Commitment to continuous improvement.
- Self-motivated and able to work independently.
- Attentive to detail and numerate.
- Ability to follow processes and procedures and apply a flexible approach when required.
- Ability to stand on their feet for long periods of time and willing to take on extra shifts if requested by management
- Flexible to work on various shifts (days, evenings, nights, weekends, holidays and overtime).
- Able to work well in high-pressure environments,
- Maintaining a high level of discipline regarding grooming and attendance.
- Full-time with rotating shifts.
- 6 days a week, 8-9 hours a day.
