System Engineer
URANIUM -
Maadi, CairoPosted 4 years ago48Applicants for2 open positions
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- 0In Consideration
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Job Details
Experience Needed:
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Job Description
- Administration, basic maintenance, management of the Back-Office infrastructure services on-premises and remote sites.
- Receiving customers’ technical escalations over the phone, e-mail, ticketing application or personally, according to URANIUM’s rules of engagement.
- Acting as the first level of support to URANIUM customers that he’s responsible for as per the Unit Manager determination and/or as per assigned to him.
- Ongoing proactive system monitoring, fault resolution, system upgrades, administration & maintenance, data security, capacity management, operating system patching and backup management /system recovery.
- Ongoing administration, support, and maintenance of client services including active directory, network file & print services, email services, application services, remote access, and access authentication services as well as System Center Family.
- Assess the risk and impact of highlighted system vulnerabilities, develop and implement a remediation plan with the guidance and approval of the department manager.
- Produce system performance/capacity statistics, diagnostic information as well as the site “as-built” documentation for the supporting infrastructure.
- Provide assistance with the planning, coordination, and delivery of identified IT projects.
- Liaise with external service support organizations as required.
- Adhere to all documented standards, policies and processes
- Adhere to the IT Change Management process.
Job Requirements
Technical Qualifications :
- Solid & strong knowledge and awareness with core infrastructure services (Active Directory, DNS and DHCP).
- Good knowledge of networking fundamentals, and basic troubleshooting of communication problem of wired/wireless devices.
- Good experience in administration and configuration of the following products and technologies:
- Microsoft Active Directory infrastructure.
- Microsoft SQL server
- Symantec Endpoint Protection (SEP).
- Symantec Backup Exec.
- Microsoft System Center Family
- VMware vSphere 5 & 6.
- Microsoft WSUS
- HP servers.
- Microsoft IIS.
Certificates:·
- A university degree is a requirement.
- Relevant IT certificates will be a good plus.
- Microsoft certificate MCSA
- Another relevant certificate is plus.
- Males only.
- Fluency in English is mandatory.
Skills:
- Very good communication and customer handling skills are a must.
- Reporting & Documentation skills are mandatory.
- Good adherence to company policies and procedures.
- Highly organized, works well in a team-based environment.
- Ability to balance a number of conflicting priorities and make decisions.
- Must be able to maintain focus whilst under pressure.
- Good linguistic skills in both Arabic & English, verbal, reading and writing.
- Strong analytical skills.
- Delivery and quality-focused.
- Customer service-oriented.
- Ability to identify/analyses technical issues and develop solutions.
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