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Job Description
- Provide ongoing help and guidance to Customers.
- Update status, document activities and resolve all assigned tickets with in company SLA.
- Communicate with clients – keeping them informed of incident progress, notifying them of impending changes or agreeing on possible outages and verify resolutions done and obtain confirmation for closing cases.
- Perform analysis of the overall incidents and suggest actions and activities that enhances the process delivery.
- Install and configure company products as per project plan.
- Provide formal products training for clients
Job Requirements
- BSc in Computer Science Major or equivalent
- Minimum 3 Years’ Experience in related Field
- Excellent in English Language Speaking, Writing and listening
- A technical, logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to priorities and delegate
- A keen eye for detail
